Job Description

Job Title: Technical Writer AWS Boost

Location: Seattle, WA (Onsite)

Duration: 6 Months

Job Focus:

• Technical Writer is responsible for creating and maintaining end-user and developer-facing documentation for AWS Boost, an integrated data-center operations platform used for data-center lifecycle management.
• The role focuses on translating complex software features, workflows, and operational processes into clear, concise, task-based documentation that data-center technicians, managers, service owners, and developers can easily follow.

Key Responsibilities:

• Create and maintain user guides, onboarding materials, FAQs, and release notes.
• Develop API references, developer guides, and process/workflow documentation.
• Translate complex data-center workflows into clear, step-by-step instructions.
• Collaborate with Software Engineers, Product Managers, UX Designers, and Operations teams.
• Establish documentation standards, style guides, templates, and information architecture.
• Validate documentation accuracy by testing procedures and reviewing product functionality.
• Maintain documentation throughout the product release lifecycle.
• Gather user feedback and continuously improve content quality, usability, and findability.
• Support globalization and localization for a worldwide, multi-region audience.

Basic Qualifications:

• 3+ years of Technical Writing experience focused on software or technical products.
• Bachelor's degree in Technical Communication, English, Computer Science, or related field.
• Strong ability to create clear, concise, task-based documentation.
• Experience with Markdown, HTML, Wikis, docs-as-code, or component content management systems.
• Experience working directly with Engineers and Product Managers.
• Strong writing portfolio demonstrating user guides and/or API/developer documentation.

Preferred Experience:

Enterprise/operational software documentation, workflow/process automation tools, hardware/infrastructure operations, data-center operations, hardware lifecycle management, inventory management, field-operations tools, docs-as-code, Git, CI/CD, release-pipeline integration, OpenAPI, Smithy specifications, information architecture, documentation standards, globalization/localization, multi-region/ESL audiences, UX writing, microcopy, instructional design, diagrams, screenshots, visual aids

Core Technical Writing Skills:

Technical writing, technical editing, task-based documentation, user guides, onboarding content, FAQs, release notes, API documentation, developer guides, process/workflow documentation, technical and non-technical audience documentation, simplifying complex technical concepts, step-by-step procedures

Documentation Management:

Documentation planning, documentation maintenance, structured authoring, information architecture, content reuse, modular writing, documentation standards, style guides, templates, content lifecycle management, version management, release-cycle documentation, content findability, content usability, documentation QA

Tools & Technical Knowledge:

Markdown, HTML, Wikis, docs-as-code, Component Content Management Systems, Git, version control, CI/CD, OpenAPI, Smithy, API fundamentals, software-product fundamentals



Validation & Research:

Technical information gathering, SME interviews, subject-matter expert collaboration, procedure testing, technical accuracy validation, product analysis, feature analysis, user-feedback analysis, continuous documentation improvement

Collaboration:

Cross-functional collaboration, Software Engineer partnership, Product Manager partnership, UX Designer partnership, stakeholder management, requirements gathering, technical review coordination

Domain Skills:

Enterprise software, operational software, workflow automation, process automation, infrastructure operations, data-center operations, hardware lifecycle management, inventory management systems, field-operations tooling, globalization, localization, multi-region documentation, ESL-inclusive documentation, UX writing, microcopy, instructional design, diagrams, visual aids, screenshot creation

Key skills: Technical Writer, AWS Boost, API, Documents

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