We are seeking a Live Chat Agent to join our team. The role involves assisting customers via chat answering product queries processing orders and resolving issues to ensure satisfaction.
Key responsibilities
Respond to customer inquiries via live chat in a timely manner.
Provide accurate information about products and services.
Process orders and handle transaction-related queries.
Investigate and resolve customer complaints and conflicts.
Maintain up-to-date knowledge of product specifications and service policies.
Document interactions and update customer records as needed.
Required qualifications
High school diploma or equivalent; bachelors degree preferred.
Minimum 1 year experience in customer support or live chat environment.
Strong written communication skills with attention to detail.
Ability to multitask and manage multiple chat sessions simultaneously.
Proficiency with chat software and CRM tools.
Nice to have
Experience with e-commerce platforms.
Knowledge of conflict resolution techniques.
Fluency in multiple languages.
Required Skills:
Live chat handling Customer service Written communication Problem solving Conflict resolution Product knowledge CRM software proficiency Multitasking
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