Job Description
HIRING NOW! WFH HEALTHCARE CALL CENTER ***ONLY FOR RESIDENTS OF CITIES/STATES IN PST, MST or CST*** Are you looking for a career where your daily efforts make a genuine difference in people's lives? We are looking for dedicated professionals to join our global workforce of 5,000 employees, all focused on making healthcare simpler and more affordable for everyone. As a primary advocate linking patients to quality care, you will provide critical first-call resolutions within a culture that believes everyone deserves the same quality of care as our own loved ones and rewards superior service APPLY TODAY!
Location : WFH in the USA. ***Only for residents of cities/states in PST, MST or CST.
Training Schedule : Monday – Friday, 9:00am-5:30pm Central Standard Time
After training schedule : Monday – Friday, 10:30am – 7:00pm Central Standard Time
Pay Rate : $18/hour
The right candidate will have: - Must have 1+ year of call center experience in a high volume environment.
- 1 year of Healthcare or Insurance experience.
- Must be a proficient typist (at least 35 WPM) with the ability to maneuver through various computer platforms/screens while verifying a variety of information simultaneously.
- Ability to maintain strict confidentiality of protected health information
- Ability to multi-task while staying organized.
- Internet service that provides 1000 MBPS fiber optic, high speed service and must be able to connect directly to your router via an ethernet cord.
What you will be doing: The Customer Service Intake Specialist serves as a primary point of contact for providers and members, processing authorization and service inquiries while supporting first-call resolution. This role researches eligibility and provider status, communicates case updates (including appeal/denial information) as appropriate, and helps resolve non-clinical issues while safeguarding protected health information. The Specialist is expected to meet service and quality standards and contribute to continuous improvement within the Care Center.
- Listen to callers and process service requests to achieve first-call resolution.
- Communicate eligibility and authorization details while maintaining strict confidentiality.
- Resolve non-clinical complaints as the primary contact to reduce unnecessary clinician transfers.
- Manage the communication of appeal/denial information and process case status changes.
- Follow all regional regulatory requirements while building professional relationships with provider groups.
- Meet monthly service metrics and contribute to a high-performance team culture.
- Identify operational inefficiencies and take ownership of your professional development.
TO APPLY: Email Resume to: claudia.mendoza@randstadusa.com
If this job is not for you, feel free to refer a friend.
Skills - Call Center
- Call Center Support
- Healthcare
- Telephone Etiquette
- CRM
- Active Listening
- contact center
- customer service
- Customer support
- ERP
- Empathy
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Job Tags
Permanent employment, Temporary work, Work experience placement, Work from home, Monday to Friday