Job Description

At Davenport University we know what it takes to be successful. With over 150 years of providing quality education under our belts thousands of Davenport graduates are making an impact on the world with the knowledge and skills they learned here. Our team of faculty and staff collaborate to make this possible. Joining DU means growing and advancing your own career while making a lasting impact on our students colleagues and the communities in which we serve. Would you like to be part of our success It all starts here!

(Student) Mail & Copy Services Asst

WORK LOCATION: Grand Rapids - Lettinga Campus

DEPARTMENT: Accounting-Procurement

POSITION PAY RANGE: $13.73

TARGET HIRING RANGE: Actual pay offered will be commensurate with candidate qualifications and experience the type of role pay equity and available funding.

SUMMARY:

This position assists with the daily services and operations of the Mailroom & Copy Center. Providing exceptional service to the campus community and visitors while assisting with mail & copy processing as well as other projects as assigned. These responsibilities are performed in an ethical manner consistent with the Universitys mission vision and values which include diversity equity and inclusion.

RESPONSIBILITIES:

1. Provide exceptional customer service to staff faculty and visitors. Ensure everyone is greeted and assisted promptly.
2. Maintain working knowledge of and ability to perform on all copy and mail functions including working knowledge of all equipment.
3. Maintain strict confidentiality of information including student records.
4. Communicate openly and often with supervisor and other team members.
5. Keep office and supply areas neat and orderly.
6. Support department efforts and goals with knowledge of software programs used.
7. Knowledge of campus environment and key people.
8. Taking initiative to identify other assistance that might be provided when normal activities are completed.
9. Provides GREAT customer service anticipating and exceeding the needs of our customers.
10. Demonstrate and promote the University Cultural Values.
11. Understand and abide by all external and internal regulations and policies. This includes NCAA GLIAC and national affiliations associated within athletics or other role specific regulations.
12. Perform other duties as assigned.

QUALIFICATIONS:

• Minimum High School diploma or GED.
• Must be enrolled half time (6 credit hours as an Undergraduate and 3 credits as a Graduate) and meeting the standards of academic progress.
• Commitment to GREAT customer service.
• Exhibit organizational skills and ability to accomplish goals.
• Must be able to work both independently and as a member of a team.
• Respond positively to students with problems and direct them to appropriate staff for resolution.
• Experience in office procedures receptionist duties and computer (Microsoft Office Word and Excel) skills.
• Ability to organize and process multiple priorities in a fast paced environment.
• Self-motivated.
• Demonstrated ability to work accurately and effectively.
• Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment spirit of cooperation and positive reactions to change and conflict resolution.
• Demonstrated ability to communicate effectively and relate well to students parents faculty staff and others while maintaining appropriate confidentiality.
• Demonstrated motivational and problem solving capabilities with a high degree of integrity ethics and dedication to the mission of the university.
• Must be able to work an irregular schedule evenings or Saturday as needed additional hours during peak times or as required
• Business office environment. Prolonged sitting and/or standing may be required. The job may require working with office equipment for extended periods of time. Frequent bending twisting kneeling and reaching may be required. Ability to lift up to 50 pounds.

SEIND19

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