About DeleteMe:
DeleteMe is the leader in proactive privacy protection. We help security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.
Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection.
DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That’s why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce.
DeleteMe is led by a passionate and experienced team and driven by a powerful mission to empower consumers with privacy.
Job Title: SMB, CUSTOMER SUCCESS MANAGER
Job Summary
As a Customer Success Manager you will act as the voice of the customer and work with customers as a strategic business partner to help them optimize their account around DeleteMe’s product offering. Customer Success Managers strive to understand how DeleteMe customers use our product and what additional product features will benefit our customer base. Success Managers help drive the retention experience for our customers and strategize on optimizing the entire customer lifecycle. A critical stakeholder for client success, Success Managers will be involved in project management, account management, customer retention, product/feature deployments, customer feedback loops, customer growth opportunities, and more.
Responsibilities
-Ongoing customer engagement for customers close to renewal to ensure a successful renewal process and reduce churn.
-Ongoing customer engagement to ensure DeleteMe has an appropriate billing method on file so DeleteMe can auto-renew applicable customers.
-Updates to customer subscriptions and invoices to ensure a smooth billing process.
-Maintaining Salesforce records to ensure data cleanliness.
-Coordination with CSMs and Sales as needed when upsell opportunities become possible.
-Coordinates with Finance to ensure invoices and subscriptions are accurate and timely.
-Coordinates with CSMs and AEs when contracts/agreements are required.
-Provide customer outreach at renewal and assist Account Executives to identify upsell opportunities for SMB customers.
-Assist with customer offboarding for SMB clients.
Experience
-Ability to engage with external customers alongside the account team.
-Outstanding communication, presentation, and customer relationship skills.
-Self-motivated and results-driven with a strong work ethic.
-Comfortable working independently and remotely.
-Extensive experience with customer-facing roles.
-Salesforce experience.
-Collaborative and team-oriented.
What We Offer:
-Comprehensive health benefits – Medical, Vision, Dental
-Flexible work schedule
-100% work from home
-Generous 401k matching up to 6%
-20 days paid time off
-15 sick days
-12 company-paid holidays
-Childcare expense reimbursement
-Fitness and cell phone reimbursement
-Birthday time off
...If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SAP FICO S/4 HANA Consultant to join our team in Hyderabad, Telangana (IN-TG), India (IN). The Candidate should have minimum experience of 15...
...Locals Accepted / Rate Difference: Yes *Work Setting Skills: Antepartum, Facility births/month < 100, L&D, Level 1 Nursery, LDRP, Mother/Baby *Skills: ****MUST have both L&D and Couplet Care experience. IV Start, Circulate, Telemetry. We require experience in Mother/baby...
...strong in-person culture. Were growing fast and are looking for a highly organized, proactive Executive Assistant to support our CEO! About the Role As Executive Assistant to the CEO, you'll be a trusted partner responsible for keeping our CEO organized, focused...
...collaboration, and building products and experiences that sports fans genuinely enjoy.About the roleWere looking for a Content Manager/Writer (Sportsbooks & Prediction Markets) to join Better Collective and help us write data-driven articles, platform reviews, and updated...
...have best in class clinical resources for training, education, and point of care support. How you make a difference The Psychiatric Nurse Practitioner provides a full range of psychiatric services to incarcerated patients in accordance with state scope of practice...