Remote chat Agent ( No phone ) Job at Amend Treatment, San Francisco, CA

bU1jeTRVUUhnbER5VTdORTRtL2VSOHluRnc9PQ==
  • Amend Treatment
  • San Francisco, CA

Job Description

A Remote Chat Agent (No Phone) provides customer support entirely through live chat messaging platforms and sometimes email without handling customer calls.

Typical responsibilities:

  • Respond to customers through live chat.
  • Answer questions about products services orders or accounts.
  • Troubleshoot basic customer issues.
  • Process or update customer requests.
  • Escalate complicated issues to the appropriate department.
  • Keep accurate records of customer conversations.
  • Follow company policies and customer-service procedures.
  • Handle multiple chat conversations while maintaining accuracy and professionalism.

Common requirements:

  • Strong written communication and typing skills.
  • Good customer-service skills.
  • Ability to multitask.
  • Basic computer and internet skills.
  • Reliable internet connection and a suitable home workspace.
  • Ability to work independently in a remote environment.
  • Previous customer-service or chat-support experience is often preferred but may not always be required.

Job Tags

Full time, Remote work

Similar Jobs

Pottsville Quarry

Welder Job at Pottsville Quarry

 ...changes in working conditions and use of equipment to increase efficiency of the job. Reads prints, then measures, cuts, fits, tacks, welds, and polishes various types of metals by varying types of process. Other duties may be assigned Qualifications Required... 

Element Care

Systems Engineer Job at Element Care

 ...RESPONSIBILITIES: Configures, administers and supports enterprisescale Windows Server environments across onpremise, physical, virtual, VMware, Citrix, and Nutanix platforms, ensuring stability, performance, and security. Monitors the health and performance of... 

GoHealth Urgent Care

Urgent Care Clinical Director - Physician Assistant or Nurse Practitioner Job at GoHealth Urgent Care

 ...Hartford HealthCare, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are...  ...a member of our team! We are seeking experienced Physician Assistants or Nurse Practitioners who have urgent care... 

Archdiocese of New Orleans

Youth and Young Adult Minister - Holy Name of Jesus Catholic Church Job at Archdiocese of New Orleans

 ...of a Roman Catholic Parish, fully supportive of the Church's authentic magisterium. Must model Catholic vocation and moral life. Must have a passion for the evangelization of teens and ministry with youth and young adults, rooted in a personal relationship with Jesus... 

RR Donnelley

Graphic Designer Presentations (Hybrid 2 days onsite) Job at RR Donnelley

 ...tasks throughout task lifecycle ~*Perform work in presentation design including but not limited to creating pitch books and materials...  ...and understanding of when to escalate a problem to a supervisory level Ability to maintain professional composure when working with...