Job Description

SMASH, Who we are?

We believe in long-lasting relationships with our talent. We invest time getting to know them and understanding what they seek as their professional next step.

We aim to find the perfect match. As agents, we pair our talent with our US clients, not only by their technical skills but as a cultural fit. Our core competency is to find the right talent fast.

This role is available to candidates located within the United States. Applicants must be U.S. citizens or hold a valid U.S. work authorization to be considered. 

Role summary

You will lead large-scale, transformational technology programs for enterprise clients, owning delivery, governance, financial performance, and executive stakeholder alignment. This role requires experience managing $25M+ programs, large global matrixed teams, and complex client engagements from statement of work through successful delivery.

Responsibilities

• Own end-to-end delivery and quality of large-scale, complex technology programs across multiple technical and global teams.
• Establish program governance, controls, operating rhythms, status reporting, risk management, issue management, and stakeholder engagement processes.
• Manage program-level milestones, dependencies, risks, issues, decisions, and escalations through resolution.
• Lead large, distributed, matrixed delivery teams and ensure roles, responsibilities, and staffing plans remain aligned with program objectives.
• Manage Project Managers assigned to the program, providing coaching, mentorship, direction, and accountability.
• Own program financial management, including multimillion-dollar budgets, forecasting, profitability, and financial performance reporting.
• Develop executive-level reporting and present program health, financials, risks, decisions, and recommendations to senior stakeholders.
• Ensure delivery remains aligned with contractual commitments and Statements of Work (SOW).
• Develop and estimate Statements of Work and lead modifications involving scope, cost, schedule, and delivery expectations.
• Partner with leadership and technical teams to establish resource requirements and manage onboarding and offboarding across the program.
• Monitor customer satisfaction, delivery quality, and profitability while identifying opportunities for continuous improvement.
• Drive decision-making and problem resolution across complex stakeholder and technical environments.

Requirements – Must-haves

• Bachelor's degree in Business, Engineering, Information Technology, or a related field.
• 10+ years of progressive Project Management experience, including at least 5 years of active Program Management experience.
• Proven experience leading  large-scale technology transformation programs with budgets of $25M or greater .
• Experience managing  large, distributed, matrixed teams of 50+ resources  across multiple technical workstreams.
• Experience delivering complex programs for  Financial Services customers .
• Strong end-to-end program ownership across scope, schedule, quality, resources, governance, risk, financials, contracts, and customer outcomes.
• Extensive experience managing program budgets, forecasts, profitability, and executive-level financial reporting.
• Strong experience establishing and operating program governance, controls, risk management, issue management, and escalation frameworks.
• Experience developing, estimating, and managing client Statements of Work (SOWs).
• Strong understanding of contracts, including contract modifications and negotiations involving scope, cost, and schedule.
• Proven experience managing and mentoring Project Managers and other delivery resources.
• Strong executive presence with excellent presentation, public speaking, written communication, and stakeholder management skills.
• Ability to independently drive decisions, resolve complex problems, and aggressively manage program timelines.
• Experience with Salesforce CRM or similar enterprise platforms.

Nice-to-haves (optional)

• PMP certification through PMI.
• Experience managing global, multisite technology programs.
• 1–3 years of sales or business development experience.
• Experience supporting pre-sales activities and developing complex client proposals or SOWs.
• Knowledge of Supply Chain processes.
• Experience with infrastructure, cloud, networking, security, or enterprise technology transformation programs.

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