Live Chat Agent Job at Amend Treatment, Tampa, FL

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  • Amend Treatment
  • Tampa, FL

Job Description

Job Description:

Job Responsibilities:

  • Engage with website visitors through live chat to provide information about Amend Treatments mental health services
  • Assist potential clients in setting up appointments and answering inquiries about treatment programs
  • Provide empathetic and supportive communication to individuals seeking help for mental health challenges
  • Utilize active listening skills to understand client needs and connect them with appropriate resources
  • Maintain accurate records of chat interactions and follow-up actions for future reference

Essential Qualifications:

  • Strong communication skills both written and verbal
  • Empathy and sensitivity when dealing with individuals experiencing mental health issues
  • Ability to multitask and handle multiple chat conversations simultaneously
  • Good organizational skills and attention to detail
  • Basic computer proficiency and familiarity with live chat software

Desired Experience:

  • Minimum of 1 year experience in a customer service or mental health support role
  • Experience working in a residential treatment center or similar environment is a plus

Salary & Benefits:

  • Salary Range: $22 - $25 per hour
  • Benefits package including health insurance paid time off and opportunities for professional development
  • Opportunity to make a difference in the lives of individuals struggling with mental health challenges
  • Work in a supportive and collaborative team environment at a leading residential mental health treatment center

Job Tags

Hourly pay, Full time

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