Job Description

DevOps Engineer

Chicago IL Hybrid

About BigTime

BigTime is the AI-powered PSA platform built for professional services firms. Our customers use BigTime to scope and sell work staff it track time and expense bill their clients and see where their margin comes from. More than 2500 consulting IT engineering and accounting firms run their business on BigTime tracking over $4 billion in billable time each year.

Weve been featured on Inc.s list of the fastest-growing companies in America four years in a row and named one of Crains Best Places to Work three years running. BigTime is PE-backed and headquartered in Chicago with offices in Chicago Phoenix and Wrocław Poland.

Were building the next generation of our platform organized into cross-functional pods that each own a product surface end to end.

About the Role

BigTime is looking for a DevOps Engineer to join our Technology Team in Chicago. Youll build and maintain the infrastructure pipelines and automation that let our engineering teams ship reliably and often. Our platform runs on AWS in a mixed environment that is primarily Windows with some Linux-based services so youll work across both.

Were looking for someone who is self-reliant comfortable working independently and brings a service-first pragmatic mindset to working with internal and external stakeholders. If you enjoy automating the manual work nobody else wants to touch this role is a great fit.

What Youll Do

Infrastructure as Code: Design build and maintain AWS infrastructure using Terraform and Terragrunt with AWS CDK where it fits.

AWS Management: Deploy configure and manage AWS services including EC2 S3 and managed databases such as RDS (including SQL Server on RDS) ElastiCache and DocumentDB.

Containers & Kubernetes: Run containerized workloads on Amazon EKS ECS and App Runner. Maintain Helm charts and manage deployments with Helmfile.

CI/CD: Build and maintain GitLab CI/CD pipelines that automate build test and deployment and help standardize deployment processes across products.

Automation: Write scripts and tooling that replace manual processes and cut down on repetitive operational work.

Patching & Maintenance: Keep services upgraded and patched across our Windows and Linux environments and maintain configuration management tooling.

Monitoring & Observability: Implement and maintain monitoring logging and tracing with tools such as CloudWatch Datadog the Prometheus stack and OpenTelemetry.

Security & Compliance: Work with external auditors to maintain access controls encryption and vulnerability management in line with our SOC 2 certification.

Collaboration: Partner with development and QA teams on smooth releases including supporting serverless architectures in production.

Documentation: Write and maintain documentation for infrastructure processes and procedures and contribute to our Disaster Recovery and Incident Response playbooks.

Who You Are

3 years of experience as a DevOps Engineer or in a similar role

Bachelors degree in computer science or a related field or equivalent work experience

Hands-on experience with AWS services and best practices

Experience with infrastructure as code preferably Terraform

Working knowledge of Docker and Kubernetes including Helm

Proficiency with Git and GitLab CI/CD

Experience deploying and applications

Scripting skills in at least one of Python PowerShell Bash or C#

Comfort working across Windows and Linux environments

Working knowledge of SQL ideally SQL Server

Strong problem-solving troubleshooting and communication skills

A habit of documenting your work as you go

Nice to Have

AWS certification(s) or other relevant certifications such as Terraform or Kubernetes

Experience with serverless computing particularly AWS Lambda

Experience with OpenTelemetry

Experience with configuration management tools such as Ansible

Experience building highly available scalable cloud infrastructure

Familiarity with Azure or GCP

Familiarity with DevOps and Agile methodologies

Knowledge of cloud security best practices

What We Offer

Competitive salary and bonus

Company pays 100% of benefits including medical dental vision disability and life insurance

401(k) with generous company match

Hybrid work schedule in office three days a week

Generous time off and paid company holidays

Fresh fruit snacks cold brew coffee and tea soda and sparkling water

Company-provided technology and software tools

The expected salary for this position ranges from $120000 to $128000 annually. The actual salary will be determined on an individualized basis taking into account a wide range of factors including but not limited to relevant skills experience education and where applicable licenses or certifications addition to base salary and a competitive benefits package this position may be eligible for additional types of compensation such as bonuses.

Applicants must be authorized to work in the U.S. BigTime Software Inc. is proud to be an Equal Opportunity Employer. BigTime Software is committed to equal employment opportunities regardless of race color genetic information creed religion sex sexual orientation gender identity national origin age marital status disability status protected veteran status or any other category protected under the law. All employment decisions are based solely on business needs job requirements and individual qualifications. We support an inclusive workplace where everyone can excel based on personal merit qualifications experience ability and job performance.

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Required Experience:

IC

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