Job Description

• We are seeking a highly skilled Content Designer / UX Writer to shape the product experience through clear, concise, and user-centered content.
• The ideal candidate will partner closely with Product Managers, UX Designers, Researchers, and Engineers to define product language, establish consistent terminology and taxonomy, and create intuitive content experiences that align with user needs and business goals.
• This role will play a critical part in the success of DocIQ by ensuring information is structured around user mental models, reducing friction in complex workflows, and driving adoption through effective communication across the product experience.

Key Responsibilities

• Content Strategy & Information Architecture Partner with Product and UX teams early in the product lifecycle to define content strategy and user experience goals.
• Establish and maintain product terminology, content standards, and taxonomy.
• Structure information architecture to align with user mental models and business objectives. Develop content frameworks and governance models that ensure consistency across the platform.
• UX Writing & Product Content Write clear, concise, and user-friendly UI content, including: Labels Headers Buttons Navigation Elements Helper Text Tooltips Forms Microcopy Create intuitive content that simplifies complex workflows and improves task completion rates.
• Ensure product experiences maintain a consistent brand voice and tone across features and user journeys. User Flow & Experience Design Collaborate with UX designers during wireframing and prototyping phases.
• Design and optimize guided user experiences for complex tasks and workflows. Identify content opportunities that improve usability, discoverability, and user engagement.
• Contribute to user journey mapping and interaction design discussions. System Messages & Conversational Design Create actionable and user-friendly: Error Messages Validation Messages Warning Messages Success Notifications Empty States In-App Guidance Ensure system messaging helps users resolve issues quickly and confidently.
• Improve product usability by reducing ambiguity and friction.
• Research & Collaboration Collaborate with UX Researchers to understand user behaviors, pain points, and feedback.
• Leverage user insights and analytics to refine content strategies.
• Participate in design reviews, workshops, and stakeholder discussions. Advocate for content-first design principles within cross-functional teams.
• Content Governance Develop and maintain content guidelines, style guides, and content patterns. Conduct content audits and recommend improvements. Ensure accessibility, inclusivity, and readability standards are followed across all product experiences.

Required Skills

UX Writing & Content Design UX Writing Content Design Product Copywriting Microcopy Development Content Strategy Information Architecture Taxonomy & Terminology Management Design & User Experience User-Centered Design User Journey Mapping Interaction Design Principles Wireframing Collaboration Design Thinking Research & Analysis User Research Interpretation Content Testing Usability Testing Data-Driven Content Decisions Tools Figma FigJam Miro Confluence Jira Microsoft Office Suite

Preferred Qualifications

• Experience working on SaaS, Enterprise, Healthcare, AI, or Document Management platforms. Experience creating content for workflow-intensive products. Familiarity with accessibility standards (WCAG).
• Knowledge of conversational and AI-assisted product experiences. Ability to balance business goals with user needs.

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