Job Description

About Vitra Health

Vitra Health is a mission-driven healthcare organization committed to improving the quality of life for individuals and families across Massachusetts. Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs. Every client is supported by a dedicated nurse and care manager, ensuring care that is compassionate, personalized, and dignified.

As we continue to grow, Vitra Health is seeking an accomplished clinical leader who is passionate about community engagement and helping people access the care and resources they deserve.

The Opportunity

The Clinical Manager provides clinical and operational leadership for assigned service areas, with cross-coverage of additional service areas as needed. This is a high-visibility leadership role with direct influence over clinical excellence, client and staff satisfaction, regulatory compliance, and financial performance across assigned service areas. The Clinical Manager is responsible to ensure clinical and compliance excellence, client and staff retention. This role is ideal for managers who have grown into operational leadership — someone who understands care delivery firsthand and can translate that insight into service area performance, team development, and an exceptional client experience.

Key Responsibilities

• Ensures the full client cycle, from admission to discharge, complies with Vitra quality standards and MassHealth regulations.
• Leads and supports staff in a manner that is client-centered and fosters professional development.
• Runs and documents multidisciplinary team (MDT) meetings, ensuring documentation reflects clients' needs and quality standards.
• Ensures strict adherence to MassHealth regulations and all compliance requirements, including program regulatory compliance and quality standards.
• Works closely with compliance and Director to ensure NCQA ongoing readiness
• Manages staffing and collaborates with Calling Center leadership to ensure client visits are completed as required
• Aligns client outreach and growth with care team coverage areas and proactively develops staffing plans to optimize care delivery.
• Regularly reviews compliance reports and metrics to identify areas for improvement and, in collaboration with clinical leadership, develops strategies to maintain compliance and clinical excellence.
• In conjunction with the Director, develops and implements processes and procedures to ensure program regulations are met and clinical excellence remains at the forefront of care delivery.
• Maintains a “Vitra-wide” approach to processes and change, ensuring practices are implemented uniformly across the organization.
• Mentors and develops staff, ensuring performance and feedback are aligned with professional standards and clinical excellence.
• Continuously identifies staff growth opportunities and provides professional development support and coaching.
• Fosters a positive team culture by setting clear expectations, facilitating comprehensive training on systems and processes, and continuously reviewing patterns and performance.
• Ensures performance evaluations and coaching for assigned service areas are delivered timely and in alignment with policies and standards.
• Regularly analyzes key performance metrics, including staffing template utilization, client satisfaction, and client and staff retention, and under the supervisions of the Director implements strategies to optimize operational efficiency and quality of care.
• Other duties as assigned.
• Foster a Culture of Customer Service and Commitment to Quality Care
• Serve as a brand ambassador for Vitra reflecting our vision, mission, and values.
• Show genuine interest and compassion for the communities we serve and commitment to the diversity of our clients and team members.
• Mentor and support team members.

What We Are Looking For

• Active Registered Nurse (RN) or Licensed Practical Nurse (LPN) licensure, or equivalent, strongly preferred.
• Familiarity with MassHealth regulations strongly preferred.
• Bachelor's degree required; Master's degree preferred.
• Minimum of five years' management experience required; five or more years of direct clinical experience treating patients, with a proven track record of success, preferred.
• Demonstrated experience supervising, managing performance, and training staff.
• Leadership experience managing multiple teams.
• Strong analytical and computer skills required.
• Excellent communication skills, with the presence to represent Vitra to clients, staff, and community partners.
• Customer service champion.
• Able to work independently and willing to work in the field as needed.
• Ability to travel to assigned service areas required.

Physical and Environmental Demands:

• Works in a clean, well-lit environment with fluctuating temperatures in close proximity to others.
• Requires substantial periods of repetitive work utilizing a computer, monitor, keyboard, and mouse.
• Requires lifting and carrying equipment and supplies weighing up to 35 pounds; require pushing and pulling equipment and supplies weighing up to 35 pounds; require walking and standing; requires frequent sitting more than 75% of the workday; requires the ability to navigate stairs; requires visual acuity and manual dexterity to operate equipment.

Perks and Benefits:

• Health Insurance with a competitive employer contribution.
• Dental and Vision Benefits.
• 401K plan with a company 5% match.
• Paid-Time Off.
• Competitive Pay Rates.
• Wellness Benefits.
• Tuition Reimbursement.
• Supplemental Benefits:
  • o Life, Accident, Critical Illness and Disability Insurance.
• Supportive team structure and company culture with a focus on work/life balance.

VITRA Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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