Job Description

Position Summary: The Accounts Receivable Clerk supports the billing and collections function by generating accurate customer invoices, tracking outstanding balances, and conducting follow-up on past-due accounts. The AR Clerk works closely with the collections team and operations leadership to resolve billing discrepancies, maintain customer account accuracy, and support the organization’s cash collection objectives, contributing to the health of PalAmerican’s revenue cycle.

Detailed Duties/Responsibilities:

• Generate and distribute customer invoices accurately and on schedule, ensuring billing aligns with contract terms, service delivery records, and rate schedules.

• Research and resolve billing discrepancies in coordination with operations, client services, and contract administration, ensuring corrections are processed and documented.

• Maintain customer account records, billing profiles, and supporting documentation with accuracy and organization.

• Support the setup of new customer billing accounts for contract startups and acquired entities.

• Contact customers regarding past-due balances per established collection cadences, documenting all outreach activity and customer responses.

• Prepare aging reports and provide supporting analysis to the Manager, Collections for portfolio reviews and escalation decisions.

• Process and apply customer payments to appropriate accounts and invoices, researching and resolving any misapplied or unidentified payments.

• Escalate delinquent accounts per established procedures, preparing documentation to support executive intervention or legal action when required.

• Perform other duties and projects as assigned.

Required Skills/Abilities:

• Strong attention to detail and communication skills, with the ability to interact professionally with customers and internal stakeholders.

• Ability to manage high-volume transactional work in a fast-paced, deadline-driven environment.

• Proficiency in accounting software and Microsoft Excel.

• Strong organizational skills and ability to meet deadlines.

Education and Experience:

• 1+ years of accounts receivable, billing, or collections experience.

• High school diploma or equivalent required.

Preferred Qualifications:

• Associate’s degree or coursework in Accounting, Finance, or Business.

• Experience in a service-industry, contract-based, or recurring-revenue billing environment.

• Experience with Winteam or similar platforms.

• Familiarity with security industry billing structures including hourly, fixed-fee, and cost-plus contracts.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

THE PALAMERICAN DIFFERENCE
With our depth of knowledge, our focus on innovation and our never-ending desire for self-improvement, PalAmerican is your best choice when looking for a dedicated security partner committed to exceeding your highest expectations.
SECURITY SERVICES FROM THE INDUSTRY'S TOP EXPERTS
Our mission is to provide our clients with the finest security services and products that enable them to run their operations with minimal effort, backed up with a strong commitment to our people. PalAmerican seeks to create and maintain an environment where every employee is rewarded according to their contribution and well supported by our company training.

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